Refund Policy

Digital, delivered instantly

A surprise page is a digital product. It publishes automatically the moment your payment succeeds, so — as with most instantly-delivered digital goods — we generally cannot refund a purchase simply because you changed your mind after the page was created.

When we will refund you

We will issue a full refund if any of the following happen:

• Your payment succeeded but the page failed to publish or deliver because of a technical fault on our side.
• You were charged more than once for the same page.
• You were charged in clear error (for example, a billing mistake).

Please request within 7 days

Tell us within 7 days of the payment so we can look into it while the details are fresh. Include your payment reference from Razorpay.

When we can’t refund

• A change of mind after the page has been delivered.
• A mistake in your own content — a wrong photo, name, or message — since you review the page in the live preview before paying and pages can’t be edited once published.
• The recipient not opening the link, or opening it later than you hoped.

White Glove

White Glove is a custom, hand-built service. Any deposit and its refund terms are agreed with you in writing before work starts, and are handled case by case.

How to request a refund

Email hello@surprisepages.in or use the contact page, with your payment reference and a short note about what went wrong. We reply within 2 business days.

How refunds are issued

Approved refunds are returned to your original payment method through Razorpay. Depending on your bank, the amount typically appears within 5–7 business days.